RETURNS & REFUNDS

Returns

 

Something went wrong with your order? You’ve received a faulty product or meant to order a different item? First off, we’re sorry to hear that, but let’s make things right ASAP! EdKo Nail Systems offers a 15-days return policy allowing for full refund or exchange!

 

If you experience any shipment issues – such as damage, shortage, or discrepancy -, please let us know within 3 business days, and always keep the original packaging of your order including boxes and wrapping materials. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase. EDKO Nails products are sold for professional use only.EdKo Nail Systems  reserves the right to verify and ask for proof of your current professional license.

 

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@edkonails.com

 

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@edkonails.com and send your item to: Edko nail systems 2761 Fruitland Avenue Vernon , CA 90058

 

 

Shipping

To return your product, you should mail your product to the Office at

Edko nail systems 2761 Fruitland Avenue Vernon , CA 90058

 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $89, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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EDKO Nail Systems 2761 Fruitland Avenue, Vernon, CA 90058, USA Email: contact@edkonails.com  -Copyright 2019-

Copyright © 2019 EDKO Nail Systems. All Rights Reserved.